Account Verification Policy
Market Data verifies the identity and employment information of all paid subscribers. This is a requirement of the exchanges whose data we distribute: before we can activate real-time data on an account, we must classify the subscriber as either a professional or non-professional user and certify that classification to the exchange.
See Professional Status Policy for details on what the classifications mean and the consequences of misclassification.
Information We Collect
| Contact Information | Employer Information |
|---|---|
| Name | Company Name |
| Address | Address |
| Job Title | |
| Phone Number | LinkedIn Profile URL |
Subscribers employed by banks, insurance companies, or other financial institutions are subject to a more thorough review.
Verification Process
After sign-up, we verify that the information you provided matches third-party databases, including LinkedIn. We also review FINRA BrokerCheck to determine whether you hold any active securities licenses. The outcome of this review determines your professional or non-professional classification.
Profiles with missing or incomplete information cannot be classified. Your account will not be activated for real-time data until verification is complete.
Missing or Mismatching Information
All fields are required and must match third-party databases. If your profile contains missing, incomplete, or mismatched information, we will request additional documentation — such as a CV, employment letter, or other materials that clarify your job function.
Verification Timeframe
We will complete verification within 1 business day of you providing the required information.
Annual Review
Once per year, we will ask you to confirm that your information is still accurate. You can do this by logging into your account and responding to the prompt that appears after one year has passed since your last verification.
If your employment or professional registration has changed in a way that affects your classification, you are required to update your information and notify us. See Professional Status Policy for more details.
Privacy
The information we collect is used solely to verify your account and comply with exchange regulations. We do not sell your information to third parties. We are required to share it with the exchanges, who review it periodically for accuracy.