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Incomplete Profile

Problem Overview​

Your account verification is delayed because your profile contains missing, vague, or placeholder information. Market Data must verify your identity and employment details before activating real-time data, and we cannot complete verification when required fields are incomplete or do not match third-party records.

Common Examples​

The following are examples of profile entries that will prevent verification from completing:

Employer Field​

  • "N/A" or left blank — An employer is required for all subscribers. If you are retired or not working, see Retired or Not Working. If you are self-employed, see Self-Employed or Business Owner.
  • "Government" — This is too vague. We need the specific agency or department (e.g., "U.S. Department of the Treasury" or "Ministry of Finance, UAE").
  • A job title instead of an employer — For example, entering "Software Engineer" or "Investor" in the employer field. The employer field must contain the name of the company or organization you work for.

Job Title Field​

  • "N/A", "Investor", or left blank — A specific job title is required. "Investor" is not a job title — it describes how you intend to use the data, not your employment.
  • An employer name instead of a job title — The job title field should describe your role (e.g., "Financial Analyst", "IT Manager", "Retired").
  • Same value in both fields — Entering your job title in both the employer and job title fields, or your employer name in both fields.

Contact Information​

  • Incomplete address — A full mailing address is required, including city, state/province, and country.
  • Invalid phone number — The phone number must be a working number where you can be reached.

Why This Is Required​

Market Data is required by the stock and options exchanges to verify the identity and employment of every paid subscriber before granting access to real-time data. We cross-reference the information you provide against third-party databases, including LinkedIn and FINRA BrokerCheck, to classify you as a professional or non-professional user.

When fields are missing or contain placeholder values, we cannot complete this verification and your account remains in a pending state. See Account Verification Policy for full details.

How to Fix​

  1. Log in to the Customer Dashboard.
  2. Navigate to your profile settings.
  3. Update all fields with accurate, specific information:
    • Employer: The full legal name of the company or organization you work for.
    • Job Title: Your actual role or position at that company.
    • Address: Your complete mailing address.
    • Phone Number: A valid phone number.
  4. Save your changes.

Once your profile is updated, verification will be completed within 1 business day.

Still Need Help?​

If you have updated your profile and your account has not been activated, please contact our support helpdesk and let our support team know that you have updated your profile with complete information.

We typically respond within a few hours during market hours or within 1 business day outside of market hours.