# Troubleshooting

This section covers common account issues and how to resolve them. Most problems are related to account verification — specifically, providing incomplete or insufficient information during sign-up.

## Account Verification

After you subscribe to a paid plan, Market Data must verify your identity and employment information before activating real-time data on your account. This is a requirement of the stock and options exchanges. If your profile is incomplete or doesn't match third-party records, verification will be delayed.

- [Incomplete Profile](/docs/account/troubleshooting/incomplete-profile) — Missing or vague employer, job title, or contact information.
- [LinkedIn Profile Issues](/docs/account/troubleshooting/linkedin-issues) — Fixing missing, private, outdated, or mismatched LinkedIn profiles (or verifying without one).
- [Retired or Not Working](/docs/account/troubleshooting/retired-or-unemployed) — Work history requirements for subscribers who are not currently employed.
- [Self-Employed or Business Owner](/docs/account/troubleshooting/self-employed) — Additional documentation needed when you own or operate a business.
- [Financial Industry Employer](/docs/account/troubleshooting/financial-employer) — Why subscribers at banks, brokerages, and financial institutions receive additional review.
- [Disagree With Your Classification](/docs/account/troubleshooting/classification-dispute) — What to do if you believe your professional/non-professional classification is incorrect.

## Billing

- [Billing Portal Access](/docs/account/troubleshooting/billing-portal-access) — Problems accessing the billing portal or managing your subscription.

## Account Management

- [Account Deletion](/docs/account/troubleshooting/account-deletion) — How to request deletion of your account and personal data.